Homfinity KreditKraft Private Limited
Updated on : 20 July 2026
At Homfinity KreditKraft Private Limited ("Homfinity/the Company"), we have established a multilevel complaint/grievance redressal mechanism. The details of the same are mentioned below.
Homfinity operates as a Loan Service Provider (LSP) / Direct Selling Agent engaged by Regulated Entities (banks, non-banking financial companies and housing finance companies, collectively the "Lending Partners"). Homfinity sources and facilitates loan applications on behalf of the Lending Partners.
| Channel | Details |
|---|---|
| hello@homfinity.in | |
| Telephone Helpdesk | +91-8447749403 (11:00 AM - 6:00 PM, Monday to Saturday) |
| +91-8447749403 | |
| Website | https://www.homfinity.in/ |
| Post | Plot No. 97, KCC House, Ground Floor, Sector 44, Gurugram, Haryana - 122003 |
At the initial level, the complaint is to be reported to the Relationship Manager, who shall make an entry in the complaint/grievance register along with the details of the complaint. The said complaint shall be resolved within 15 days of receipt of the complaint.
If the customer is not satisfied with the response of the Relationship Manager to his complaint/grievance, then he can approach the Grievance Redressal Officer of the Company. The said complaint/grievance shall be acknowledged within 7 days of receipt, and the said acknowledgement/response shall contain the name and designation of the official who will deal with the grievance. Best efforts shall be made to dispose off the complaint/grievance within 30 days of receipt of the complaint/grievance along with sufficient explanation. The complaint/grievance can be forwarded through e-mail, or a letter can be sent to the registered office of the Company addressed to the below mentioned official of the Company:
| Name of Grievance Redressal Officer | Upendra Prasad Homfinity KreditKraft Pvt. Ltd. Plot No. 97, KCC House, Ground Floor, Sector 44, Gurugram, Haryana - 122003 |
|---|---|
| Contact No. | T: 8447749403 |
| Email Address | grievance@homfinity.in |
If the customer is not satisfied with the response of the Grievance Redressal Officer, then he can approach the Business Head of the Company. The said complaint/grievance shall be resolved within 30 days of receipt of the complaint/grievance along with sufficient explanation if the query cannot be resolved. The complaint/grievance can be forwarded through email or a letter can be sent to the registered office of the Company, addressed to:
| Name of Business Head | Akshay Purwar Chief Business Officer Homfinity KreditKraft Pvt. Ltd. Plot No. 97, KCC House, Ground Floor, Sector 44, Gurugram, Haryana - 122003 |
|---|---|
| Contact No. | T: 8447749403 |
| Email Address | grievance@homfinity.in |
Where the complaint pertains to a loan sourced through Homfinity and the customer is dissatisfied with the response received from the Company, or did not receive any response from the Company within the above said time-limit (i.e. 30 days), the customer may approach the Grievance Redressal Officer of the concerned Lending Partner, whose details are set out in Annexure A and are also displayed on the website of the Company.
If the complaint remains unresolved by the Lending Partner for a period of 30 days, the customer may lodge a complaint on the Reserve Bank of India Complaint Management System (CMS) at https://cms.rbi.org.in under the Reserve Bank - Integrated Ombudsman Scheme, 2021, or as otherwise provided in the Lending Partner's grievance redressal policy - including, in the case of Housing Finance Companies, the Complaint Redressal Cell of the National Housing Bank (NHB) at https://grids.nhbonline.org.in.
The following are the grievance redressal contacts of the Lending Partners through whom loans are sourced by Homfinity. Customers with a complaint concerning the loan itself may approach the relevant Lending Partner directly, in addition to lodging the complaint with Homfinity.
| Lending Partner | GRO Name / Designation | Address | Phone | |
|---|---|---|---|---|
| DMI Housing Finance Pvt. Ltd. | Rohan Upadhyay, Operations Head | 2nd Floor, MBD House, Gulab Bhawan, 6 Bahadur Shah Zafar Marg, I.P. Estate, New Delhi - 110002 | dmi@dmihousingfinance.in | +911169223700 |